Terms of Purchase

Date of terms 2015-07-31

Order:

Private customers are asked to place their orders over our web site at, www.hobbex.com.

Companies are asked to place their orders by mailing us kundtjanst@hobbex.se. Please provide your organization number, reference, billing address, delivery address, article number, quantity, e-mail address, mobile phone number and, if apply, c/o address.

Age Limit:

The age limit for mail orders/web orders is 18 years. If you are under 18  parental signature is required.

Payment Method & SH Fee:

We accept credit card or debit card payments only. A shipping and handling fee of € 9 applies.

Prices:

All prices from Hobbex are in EURO and include 25% VAT.

Period of Validity and Errors in Publications:

We reserve the right for price adjustments, price errors, changes in inventories and possible technical error on the website, browser, network and servers. We reserve the right to correct product texts, pictures and prices written or printed incorrectly on the website or in printed materials. We reserve the right to that our products may be subject to be sold out or become inactive.

Unclaimed Packages:

If you do not collect the goods you ordered Hobbex will charge a fee equivalent to the costs incurred for the order, currently SEK 240: -/€ 25,-. You cannot place a new order until this fee is paid in full.

Deliveries:

If the purchased item is in stock, we will ship your order within 1-3 working days (postal delivery do apply). Delivery is made to locations within the EU. If not all ordered items are in stock we can, if you wish, partial deliver your order. Please contact us it you wish partial delivery. Backordered items will be shipped free of charge as soon as they are in stock.

As a consumer you have the right to cancel you purchase at no cost if you do not agree on the proposed delivery time due to delay.

Transport Insurance:

All shipments are insured. If the goods are damaged during transport, a claim should be, without delay, sent to the transporter (Post or the transport company). Visible damage is considered as transport damage.

14-days Right of Withdrawal and 30 days open purchase policy:

In accordance with the Swedish Consumer Protection Act (2000: 274) regarding distance contracts, you always have a 14-days Right of Withdrawal on goods purchased via e-commerce. The 14-day period starts from the date the goods are received. Once we have received the returned item with the original packaging and confirmed that these are still in undamaged condition, we will refund the amount you paid for the item and any additional fees within a period of 30 days. However, if you ordered more items than those you return, we will not refund the fees. This is due to the fact that the fees are the same no matter how many items you order. Returned items must be in unchanged condition and in original packaging. Invoice / delivery note must always be attached to the refund order. In case of any dispute, we follow the recommendations from the Swedish National Board for Consumer Complaints. Make sure to pack the item you wish to return carefully, since you as a customer account for the risk and the cost of the return freight.

We have a 30 days open purchase policy. For the open purchase policy to be valid, the packaging for the product you purchased must be unbroken. If the package is unbroken, you can return the item within 30 days and get the money back. If the packaging is broken you can not return the item using the open purchase policy.

For return address see below. Please use our claims form, which you find here.

Claims:

Always contact us prior to returning an item. Any damaged item (fabrication damage) or wrong delivery must be returned within 14 days. As a consumer you have the right to (according to Swedish Consumer Protection Act) submit a claim within 3 years from the date of purchase. Any claims should however be reported within a reasonable time. If you want reimbursement for the purchase, this is considered as a withdrawal of purchase: please see the above terms “Right of Withdrawal”. Prior to submitting a claim, please contact our service department at kundtjanst@hobbex.se and provide article no., selection name, date of purchase, delivery note-/order no., description of the problem, and your complete address. In many cases only a spare part is needed. We will then send it to you. However, if we need the article to be sent to us for further testing, we will send you a shipping label omitting the shipping fees. If you do not use our shipping label, please state how you want the shipping charges to be refunded on an approved claim. For more information, see www.hobbex.se

Warranty:

There is a 1-year warranty on our goods. The warranty is valid from the date of purchase and covers fabrication and material defects. Any damage caused by normal wear or consumer articles are not covered under warranty. Furthermore, the warranty does not apply if damage is caused by negligence or an accident. If the damaged product is checked by our service and not found to be covered under warranty, the customer may be charged for the repair or examination cost. The delivery note is valid as proof of guarantee and should always be sent with the complaint. Return shipping cost is not included in the warranty.

Return Address:

Returns (open purchase):
Hobbex c/o Almroths, 
Linnégatan 22 
602 23 Norrköping
SWEDEN

Claims/warranty returns:
Hobbex Service, 
Uddevallavägen 3 
45231 Strömstad
SWEDEN

Always contact us with any claim, we may be able to solve the problem over the phone. If you want to withdraw your purchase, you do not have to phone us. If you wish to withdraw your purchase, send the package to the first return address. If you want to return a claimed article, we will provide you with a return shipment label after you have contacted us. By returns always include the delivery note and the completed claim form. The return should be well-wrapped in addition to the original packaging.

Personal Register:

Hobbex register personal information. The data, which is updated regularly, is used in order to maintain customer relations and for our own marketing to you so you as a customer will be able to take part in interesting offers. You may at any time decline this and can once a year, free of charge, review your registered information. If you discover that any information we have is incorrect, we ask that you either send us an e-mail at info@hobbex.se, call us at 033-13 71 40 or write to Hobbex AB, Box 927, 501 10 Borås. Your e-mail address will never be disclosed to other companies!

As a serious mail-order company, we are members of the Svensk Distanshandel (Swedish Distance Trade Association), which captures and monitors your interests as a consumer.

Address: SDH Svensk Distanshandel, Torggatan 19, SE-503 34 BORÅS, www.distanshandel.se

 

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